Covid 19 Protocols
To ensure the total safety of you and your party, our team are working hard implementing a range of cleaning protocols and checklists to ensure the highest standards of cleanliness and hygiene throughout our property and make sure that you are able to relax and focus on making the most of your break away!
To help us with this task – please be sure to take note of the following processes and notes ahead of your arrival. If you have specific questions or concerns that you would like us to address, please be sure to contact us ahead of your arrival. PLEASE NOTE: while we are open for guests to stay with us during the November lockdown, our pool is unfortunately closed for visitors use for the lockdown period.
Download Our Guest Charter
Please click here to download and read our Guest Charter for your information.
For the foreseeable future, we will be operating a simple self check-in that will see us leaving your key in the door of your cottage when you arrive. To allow us to do this, we ask that our guests please take a moment to advise us of their approximate arrival time. As we live next door to the Lily Pad, we are available any time to answer your queries, either by telephone or in person. Contact us on 01780 784394 or 07833 680110.
Following the recommendations from PASC, management at the Lily Pad have completed a risk assessment for us re-opening our cottages from 4th July 2020. This document will be reviewed on a regular monthly basis or sooner should there be changes in the Government guidelines.
A cleaning check list that lists all of our stated Covid-19 protocols has been created for both yours, and our safety and peace of mind. We kindly ask all of our guests to follow the check out guidelines concerning correct processes for the emptying of rubbish bins and stripping of beds at check out.
Click here to see our cleaning checklist
Covid-19 Cleaning Products
All of our cottages will require disinfecting as well as cleaning between guests. The team will be spraying with Sodium Hyperchlorite to sanitize the cottages. These additional cleaning steps will take additional time, so check-in times will now be at 5 pm and check- out at 9 am.
Product Safety Data Sheets
Feel free to download the product safety data sheets for our chosen cleaning products:
Local Food & Drink
As of July 4th, our guests will be able to take advantage of a number of takeaway and delivery options for local Food & Drink. Click here to find details of these options.
Please note our policies and availability may be subject to change due to localised lockdowns. Likewise the management retain the right to refuse bookings from locally locked down areas should these arise in the future. If you are unsure, please be sure to contact us to discuss nearer your booking with us.